Cancellation conditions - Covid-19:
For reservations regarding until 08.31.2020
Due to the current and uncertain situation, we modified our cancellation policy in our guest’s favour:
In case of maintenance of the COVID-19 measures, cancellations up to 4 days before arrival are free of charge. In case of cancellation at short notice, as well as belayed arrival or premature departure, 100% of the total amount will be charged. Cancellations are only valid if sent in written form.
Arrival & departure
We would appreciate if you could kindly provide us with your estimated time of arrival. Check-in is between 3pm and 8pm and your room will be ready for you from 3pm onwards. We ask you to vacate your room by 10:30 am on your day of departure.
Our Aparthotel is located in the traffic reduced area of Merano's old town. If you arrive by car, safe and easy parking is possible at Algunder Kellerei ( 2 min. walk). Kuntino Suites guests pay a special rate of only 15,00€ / day.
„The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal“ (Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers' Code))
You can cancel your Kuntino Suites booking free of charge up to 30 days before the start of your holiday. If you cancel your stay 30 to 14 days before your arrival, we will retain the deposit of 30% of the total price. If you cancel your booking 14 to 7 days before arrival, we will charge you 75% of the total amount, if you cancel within 7 days, leave earlier, or if you do not arrive at all, 100% of the booking value must be paid.
Your vacation can only be cancelled in writing.
Your apartment will be cleaned daily, towels and bed linen will be changed every 3-4 days. If necessary, often. However, there is no daily cleaning of the kitchen.
We will only consider your booking as binding once we have received your deposit of 30% of the total amount of your stay on one of our two accounts.
Here are our bank details:
BIC-SWIFT: ICRA IT RR3P0
BIC-SWIFT: ICRA IT RR3P0
The costs for the final cleaning are already included in the nightly rate – so you can enjoy your holiday completely relaxed.
Free Wi-Fi is available for you in the entire building.
In addition to the nightly rate, a local tax of 1.35 euros per person and night will be charged. Children under the age of 14 are exempt.
The nearest car parks are the following: Algunder Kellerei, Plaza, and Terme Merano/Therme Meran.
Payment of the bill
You can pay the bill for your stay in advance by bank transfer or on the spot in cash (for EU citizens, a maximum amount of 2,999.00 euros is allowed), by ATM card, VISA, AMEX or Mastercard.
Your four-legged family member is welcome in our hotel. We charge a daily fee of € 20,00 for your dog (without food) . Please understand that the item must be replaced in the event of damage.
The rates are per person and night in the selected apartment. The obligatory final cleaning is already included in the accommodation rate.
(in the apartment of the parents without board)
Children between 0-2.9 years
15.00 € per night
Children between 3-5.9 years
Children between 6-13.9 years
From 14 years and adults
Our apartments are non-smoking areas. We therefore ask you to smoke only outdoors.
Travel cancellation insurance
Depending on which period you reserved and how the booking was made, it is possible that booking cancellations might involve certain costs. It is therefore advisable to take out an affordable insurance policy against cancellations especially in cases where there are children or elderly people, as a precaution against unforeseen events or illnesses.