Due to the current and uncertain situation, we modified our cancellation policy in our guest’s favour.
In case of maintenance of the COVID-19 measures, cancellations up to 4 days before arrival are free of charge. In case of cancellation at short notice, as well as belayed arrival or premature departure, 100% of the total amount will be charged. Cancellations are only valid if sent in written form.
Should a journey not be possible due to the corona virus, a free cancellation is possible:
- Entry ban
- Renewed lockdown
- Enforced, official quarantine on return home
- Closure of hotel facilities
- Covid-19 test is positive
The borders are open. Check the following link for all the important information: Enter in South Tyrol
During work our employees wear mouth-and-nose protection. Throughout the building you will find opportunities to disinfect your hands.